Code of Business Conduct FAQs

Frequently Asked Questions about EthicsPoint Hotline

1. What is EthicsPoint Hotline?

EthicsPoint Hotline is a comprehensive and confidential secured website intake reporting system created by NAVEX Global to assist employees in addressing misconduct issues in the workplace.

Via EthicsPoint Hotline, you have the possibility to file a confidential and anonymous (if you choose so and if permissible under applicable legal regulation(s)) report via the internet to alert on concern and/or an alleged violation of our Code of Business Conduct.

2. What can I report?

You can report any concern and/or alleged violation of our Code of Business Conduct on the following topics: i) Financial, Treasury and Accounting, ii) discrimination and harassment, iii) Anti-Competition and Anti-Trust, iv) Conflict of interests, v) Anti-Corruption and Anti-Bribery, vi) Health, Safety, Security and Environment, vii) Trade Compliance, viii) Human Rights, ix) Protection of Information and Assets and x) Insider Dealing.

3. How does EthicsPoint Hotline work?

Navigate to the EthicsPoint Hotline service page ( and follow the instructions. You will be given a unique case number that you can use when you return to the website.

4. Does EthicsPoint Hotline replace CGG Ethics hotline available by phone?


5. Is the EthicsPoint Hotline difficult to use?

No – You will be guided once you enter into the system.

6. Who is the “Recipient” of my message?

NAVEX Global via the EthicsPoint secured website will receive the message and then pass it to CGG Ethics Committee on a confidential basis (and anonymously if you have selected this option).

7. Can CGG trace my message?

No. CGG has no access to the EthicsPoint secured website.

The service is NAVEX Global, an independent third party. NAVEX Global is contractually committed not to pursue a reporter’s identity. EthicsPoint does not generate or maintain any internal connection logs with IP addresses so no information linking your PC to EthicsPoint is available.

If you feel uncomfortable making a report on your work PC, you have the option of using any computer or device accessible to you.

8. Can I file and remain anonymous? Can I still receive a response: how can I do this?

Yes. However, in some countries, it is legally prohibited to report on an anonymous basis. However, whether you file on an anonymous basis or not, the process remains the same. EthicsPoint Hotline system will give you a unique case number. Please keep it secure. This case number enables you to read CGG’s response when you return to the website even if you have filed your report on an anonymous basis.

9. What if my boss or other managers are involved in a violation? Will they get the report?

No. The EthicsPoint Hotline system is designated so that implicated parties are not notified or granted access to reports in which they have been named. The violation will be managed by the CGG Ethics Committee on a confidential basis.

10. How quickly will my message be passed on to the CGG Ethics Committee?

You message will be sent to the CGG Ethics Committee within one working day at the latest.

11. What if I remember something important about the incident after I file the report? What if CGG has further questions for me concerning my report?

When you file a report at the EthicsPoint Hotline, you receive a unique user name and are asked to choose a password. You can return to the EthicsPoint Hotline system again by Internet and access the original report to add more detail or answer questions posed by the Ethics Committee and add further information that will help resolve open issues. We strongly suggest that you return to the site in the time specified to answer the questions posted if any. You and CGG now have entered into a “dialogue” which can be anonymous (or not) based on your choice and if permissible under the applicable legal regulation(s), where situations are not only identified, but can also be resolved, no matter how complex. The whole dialogue is confidential except when it is not possible for the purpose of the investigation or because of legal requirements. The CGG Ethics Committee may refer to some other internal Departments (Human Resources, Finance, etc.) for expertise as needed for the purpose of investigating the case and/or even contact external advisors.

12. How long does it take for a response?

CGG has committed to provide a first response within 5 to 7 working days.

13. Can I leave a message in my native language?

CGG encourages that the message be written in English. However, you can always leave the message in your native language. Ethics Point will take care of the translation.

14. Can I attach documents?