Reporting Confidentially (disclosing your identity)
Your identity will be known by those involved in managing and investigating your concerns, but this will remain confidential. Reporting confidentially helps make the investigation process more efficient as it enables NatWest Group investigators to gather further information if needed and engage with you directly via your preferred method of contact. Unless required by law, your identity, or any other information from which your identity could be deduced, will only be disclosed to others (e.g. the subject of your concerns and/or your line manager) with your consent.
Reporting Anonymously
If you decide to remain anonymous, it could limit the extent and scope of any investigation as we may be unable to gather further information from you about your concerns. We will also be unable to engage with you by telephone or email, therefore you will need to regularly check for feedback via the NAVEX reporting channels.
You are about to report your concerns, which may contain personal data. For example, your contact details, job and position or that of others. We take the collection and handling of information seriously and comply with applicable laws, regulations and guidelines.
Privacy and data protection
All information you provide will be kept confidential and is handled in line with the NatWest Group Employee Privacy Notice unless otherwise stated within the Speak Up reporting process. The notice tells you why NatWest Group collects your personal information, what can be collected and how it's used. We'll update this document when anything changes to make sure you remain informed and we comply with our obligations under Privacy law.
If you need any further information, please see the About page for the contact details of the Speak Up team or contact your local Privacy Officer.
By proceeding to report your concerns you acknowledge and understand your personal information will be processed in accordance with the Speak Up procedure and our Employee Privacy Notice.
Thank you for taking the time to raise your concerns through Speak Up and being purpose led by doing the right thing. NatWest Group treats whistleblowing seriously. We will consider every concern reported and will confirm receipt via this portal or directly, depending on your preferred method of communication, within 5 working days.
This is not an emergency service. Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact Alertline or your public emergency services.
Before you call
Please ensure you are in an environment where it is safe to talk and where you will remain available for the duration of the call.
About the Service
Once you have dialed the number for the country you are in, you will be directed through an automated system to a 24/7 contact center agent to submit your report.
Calls are not recorded.
Please note, telephone reporting services are only available in English. Phone reporting is not available in Greece and Turkey, please use the Report online option in these countries..
Mobile connectivity to the NAVEX reporting lines cannot be guaranteed. If you are attempting to make a report from a mobile device and experience difficulties, please try calling from a landline instead or use the Report online option to raise your concerns.
Please visit the About page for additional information on this service or contact the NatWest Group Speak Up team at SpeakUpGuidanceSupport@NatWest.com.