Main page Call us Report online Ask a question Follow up Resources

Find out more about our policies and processes

Understand how Speak Up works

Speak Up Guide

‘Speaking about Speaking Up’ is a guide to Speak Up at Serco. This guide explains what Speak Up is for, how to Speak Up and what happens when you do.

Review our Speak Up Guide English 汉语 Nederlands Français Deutsch Italiano Español

Our Code of Conduct

Our Code tells us all what you can expect from us and what we expect from you. Together with our values and our policies and standards, it is an integral part of the Serco Management System, which defines the way we run our business.

Review our Code of Conduct

Our Supplier Code of Conduct

Our Serco Supplier Code of Conduct, which supplements our Serco Code of Conduct, applies to all suppliers of Serco, including all of the Serco Suppliers' facilities. It formalises Serco's practices and makes clear what we expect from our suppliers wherever they are located.

Review our Supplier Code of Conduct

Serco Management System

The Serco Management System (SMS) is the Group's mandatory management system and defined Group policy and the way we behave. At the heart of the SMS are 12 Group policy areas which have Group standards and related procedures. These policies and standards define the minimum standards we must achieve.

Review the Serco Management System

Speaking Up Group Standard

Serco takes malpractice and impropriety extremely seriously. As part of the SMS our Speaking Up Group Standard sets out Serco’s commitment to and the standards you can expect relating to Speak Up.

Review the Speaking Up Group Standard

In a situation and not sure what to do?

If you find yourself in a difficult situation, unsure of the right decision to make or you simply need in the moment guidance, the Serco SayNo Tool and App can help. It gives you the specific and practical guidance you need when dealing with external third parties to know when to say no, how to say no and what to do if it is not possible to say no.

Review our SayNo Toolkit

If you're not sure what to do...

Use the Serco Decision Making Guide. It gives you a step-by-step process to work things through to a clear conclusion. Take time to follow each step and carefully answer all the "ask yourself" questions.

Review our Decision Making Guide