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What should I do if I lose my report key or forget the password I created?

Because of the high level of security that is maintained for these reports, if you lose your report key or password, you will need to file a new report. Mention in the report that it is related to a report you previously filed. You can do this online or call us.

It is important to follow up on questions or concerns submitted to Speak Up. This allows you to retrieve questions, answers, and status updates posted to you by your allocated Serco Case Manager.

To follow up on an existing question or concern, please enter the report key provided to you and password you created when you initially submitted your question or concern.

Report Key: