What is myVoice?
myVoice is Rio Tinto’s confidential reporting programme. If something doesn’t feel right at work, you can use myVoice to share your concerns. The programme is a key part of our commitment to living our Rio Tinto values, building trust, and creating a respectful and inclusive workplace where people feel safe and comfortable to speak freely and provide feedback.
What happens to my personal data when I submit a report?
When you submit a report (online, by phone or via mobile), you consent to Rio Tinto processing and disclosing your personal data, including your identity (if provided by you) and sensitive data - for example, race or religion - in line with the myVoice Procedure and the Rio Tinto Data Privacy Standard (available from Policies & Standards on riotinto.com or above under ‘Resources’), for the legitimate interests of investigating and addressing your complaint.
You can withdraw this consent at any time. Your data will be collected by NAVEX, our myVoice system provider, and then transferred to the Rio Tinto Business Conduct Office. The data may be further transferred (including internationally) internally and externally, to investigators, insurers and lawyers, who are bound by confidentiality and data privacy obligations. Under applicable local privacy legislation and the Data Privacy Standard, you have data privacy rights.
To exercise such rights, contact askE&C@riotinto.com.
Can I choose to remain anonymous?
We know that feeling safe to raise issues is important, and it is the foundation for the success of the myVoice programme. That safety comes from trusting that we will preserve confidentiality. When you contact myVoice, you decide how much you want to share about yourself.
Once your report is submitted, a member of the Business Conduct Office will contact you to understand your concern properly, answer questions, explain next steps and the support available to you. When you submit a report via the web, mobile or by phone, a Report Key and password will be provided. You can use this to check for any follow-up information, provide additional details about your case or review the accuracy of your report. Please keep your Report Key and password information safe.
We know that raising a concern can be confronting and challenging. We encourage you, to the extent you are comfortable to do so, to contact your leader, HR, local Employee Assistance Programme, or our Peer Support network for support.
Further information can be found in the myVoice procedure.
How do you maintain confidentiality?
Confidentiality is respected throughout the entire process. The myVoice telephone lines are managed by NAVEX, an independent third-party service provider. When you voice a concern by phone, they will transmit the information in confidence to the Business Conduct Office which will review and assess the concern. The Business Conduct Office will then manage the report centrally with trusted business partners, if needed – for example, internal investigators, subject matter experts or external specialists best suited to handle your concern.
Why should I use this programme?
We recognise that it takes courage to voice a concern but it’s important that you reach out to myVoice when it’s not possible to do so through regular channels. You can report anything work-related that feels wrong and is not aligned with our values, behaviours, or code of conduct. Speaking up allows us to act on issues that can potentially harm people or affect Rio Tinto’s reputation and success.
What is Care Hub? How can I access it?
Care Hub supports people impacted by disrespect and harmful behaviours at work, such as bullying, harassment, sexual harm, racism and discrimination. It is available to anyone who has experienced harm, whether you’re directly harmed, a leader, respondent, Human Resources, or witness, and is not just for individuals who raise a report through myVoice. Care Hub supplements myVoice by providing additional and more accessible channels to raise concerns, access wellbeing support and explore resolution options. It provides a pathway to resolve reports of harmful behaviour via early intervention, non-investigative resolution options and/or formal investigation.
Care Hub is not a crisis line and does not provide direct counselling or psychology, but it can provide consent-based referrals to experts. Where emergency or life-threatening or immediate risk of harm is present, please contact on-site / off-site emergency services. Care Hub Support Partners can be contacted via carehub@riotinto.com.
Can I report a concern at any time? And in any language?
You can report a concern online, via your mobile or via a call centre, and in a number of languages. The confidential myVoice phone lines are available 24/7 and are hosted by an external provider, NAVEX. If not already translated, you can use the web browser to translate the 'Report online' option. NAVEX will provide a translated version of your report to us.
After you submit a report, via the web, mobile or by phone, a Report Key and password will be provided. You can use this to check for any follow-up information, provide additional details about your case or review the accuracy of your report via the online portal. Please keep your Report Key and password information safe.
Can I go to myVoice for any type of concern?
Yes. If you are subject to, aware of, or have reason to suspect, any misconduct or improper behaviour or circumstances relating to Rio Tinto, please raise your concerns in a timely manner.
What happens once I submit a report?
All reports are automatically and securely routed to the Business Conduct Office team within Rio Tinto. They will assess your report based on a defined process and assign it to a trusted internal or external party for follow-up. If you submit a report through your supervisor or Human Resources, they will submit your concern, with your consent, to the Business Conduct Office.
Who administers the myVoice web portal and call reporting process?
The myVoice web portal and phone lines are administered by NAVEX, a third-party company contracted to document concerns about violations of law, policy, and other workplace misconduct. Reports are entered directly on NAVEX’s reporting tool which is called EthicsPoint. The information you provide is then stored in EthicsPoint’s secure servers.
To report a concern by phone via EthicsPoint, you will speak with a Communication Specialist who will ask you for several items of information, document your feedback, and ask follow up questions to clarify information. The Communication Specialist will document your concerns and questions in a report that will be sent to Rio Tinto’s Business Conduct Office for further review and resolution. Communication Specialists cannot answer questions about ethics or policy and cannot advise you on any course of action. Any information you provide will be treated as confidential to the extent permitted by law and other than where disclosure is necessary in the context of an investigation into a reported concern. EthicsPoint does not capture the telephone number of incoming calls or records any conversations.
myVoice is not an emergency service. If you require emergency assistance, please contact your local authorities.
I’ve lost or forgotten my log in details to follow up on my existing case. What do I do?
Due to the high level of information security in place, you are unable to reset or retrieve existing log in details.
If you lose or forget your log in information, please go to the myVoice homepage and submit a new report. It is important you add the same information to the new report so we can link and locate your original submission. Once you submit the new report, you will be given a new Report Key and password – please keep this information safe as you will need it for all future communication with the Business Conduct Office.