What is myVoice?
myVoice is Rio Tinto's confidential reporting and whistleblowing program.
The myVoice program is managed by the myVoice team within Ethics & Compliance (E&C), reporting to the Rio Tinto Chief Ethics & Compliance Officer. The program is a key part of our commitment to living our values, building trust, and creating a respectful and inclusive workplace where people feel safe to speak up and raise concerns. We are committed to responding to concerns in a way that is people-centred, trauma-informed, timely and proportionate.
When and why should I use myVoice?
If raising your concern through your leader or another existing channel, such as HR or Health, Safety & Environment (HSE), isn't appropriate or doesn't feel safe, you can raise your concern through myVoice. We know it takes courage to speak up. myVoice provides a confidential way to raise concerns about behaviour or conduct that isn't aligned with our values, policies or The Way We Work. Speaking up gives us the opportunity to address issues that may harm people, our workplace or Rio Tinto.
What type of concerns should be reported to myVoice?
You can raise any work-related concern connected to Rio Tinto that involves suspected misconduct, harmful behaviour or practices that may not align with our values, policies or The Way We Work. Examples include workplace respect matters such as bullying, harassment, discrimination or sexual harm, as well as business integrity concerns such as fraud, bribery, corruption, theft or conflicts of interest. For further examples of reportable concerns and matters that fall outside the scope of myVoice, please refer to the myVoice Standard.
How do I report to myVoice?
You can make a concern through myVoice in several ways:
Or local channels: contact an in-country representative as referred to under country-specific addenda of the myVoice Standard or local whistleblowing procedures or as delegated by the myVoice team to receive concerns locally; the in-country representative can assist or make a report on your behalf.
Can I choose to remain anonymous?
We know that feeling safe to raise issues is important, and it is the foundation for the success of the myVoice program. That safety comes from trusting that we will preserve confidentiality. When you contact myVoice, you decide how much you want to share about yourself.
What happens to my personal data when I submit a report?
Any personal data you provide in your report will be used to support Rio Tinto to investigate and resolve your concerns. For more information on how we use your data, the legal basis for processing it, and your rights, please refer to the applicable Privacy Statement available on the Rio Tinto intranet, website, or by contacting myvoice@riotinto.com.
Can I report a concern at any time? And in any language?
You can report a concern online, via your mobile or via a call centre, and in a number of languages. The confidential myVoice phone lines are available 24/7 and are hosted by an external provider, NAVEX.
This page can be translated to the languages in the top-right corner of this page, including in the dropdown. Available languages for reporting to a call centre are available via the ‘Report online or by phone’ option.
Who administers the myVoice web portal and call reporting process?
The myVoice web portal, mobile channel and phone lines are administered by NAVEX, a third-party company contracted by Rio Tinto. Reports are entered directly on NAVEX’s reporting tool which is called EthicsPoint. The information you provide is then stored in EthicsPoint’s secure servers.
To report a concern by phone via EthicsPoint, you will speak with a Communication Specialist who will ask you for several items of information, document your feedback, and ask follow-up questions to clarify information. The Communication Specialist will document your concerns and questions in a report that will be sent to Rio Tinto’s myVoice team for further review and resolution. Communication Specialists cannot answer questions about ethics or policy and cannot advise you on any course of action. EthicsPoint does not capture the telephone number of incoming calls or records any conversations.
How do we maintain confidentiality?
Confidentiality is key during the myVoice process. After you raise your concerns via online, mobile or telephone lines, the reports will be securely routed to the myVoice team within Ethics & Compliance (E&C), which will review and assess the concern.
The myVoice team put safeguards in place - depending on case and circumstances - to preserve confidentiality of the reporters and all participants; in some cases, they will manage the report centrally with trusted business partners, for example, internal investigators, subject matter experts or external specialists best suited to handle your concern. In other cases, where the matter is more suitable for local resolution, the myVoice team will inform the reporter prior to allocating the matter to a Subject Matter Expert for resolution.
How do we protect from detrimental conduct or retaliation?
The myVoice team assesses the risk of detrimental conduct or retaliation against anyone involved in a report and considers whether additional protections or support may be needed.
Detrimental conduct or retaliation may include threats, intimidation, humiliation, bullying, harassment, discrimination, psychological or physical harm, injury, dismissal, suspension, loss of benefits, changes to work duties, or damage to a person's property, business, financial position or reputation. If you experience or believe you are experiencing detrimental conduct or retaliation after raising a concern or participating in the myVoice process, please raise this through myVoice as soon as possible. For more information, please refer to the myVoice Standard.
What is Care support? How can I access it?
We know that raising a concern can be confronting and challenging. We encourage you to speak with someone you trust, such as a leader, HR, HSE and/or healthcare professional, or contact Employee Assistance Program or our Peer Support network for support.
When you use myVoice, you can select to access Care support at the time of the submission or anytime throughout the myVoice process. If you choose not to access Care support when you first raise your concern, it will be offered again during the process should your needs change. Care support is also available to witnesses, respondents and other participants, where needed or requested, during the myVoice process.
If your report is allocated to the Ethics & Compliance (E&C) Investigation team for an investigation and you have consented to accessing Care support, a Support Partner will contact you to check in on you and discuss the support available. If your report is allocated to Subject Matter Expert such a member of People Function (HR) for local resolution, HR will provide you with Care support throughout the resolution process.
Care support is not a crisis service and does not provide direct counselling or psychological support. However, with your consent, it can connect you with appropriate specialist support. If you are experiencing an emergency, a life-threatening situation, or an immediate risk of harm, please contact on-site or local emergency services immediately.
What happens once I submit a report?
When you submit a report online, via your mobile or by phone, you'll receive a Report Key and password. You can use these to check for updates, provide additional information, respond to questions from the myVoice team and review your report. Please keep your Report Key and password safe.
Once your report is submitted, it is automatically and securely routed to the myVoice team within Ethics & Compliance (E&C). A member of the myVoice team will review and assess your concern. If additional information is needed, they will contact you to better understand your concern, answer your questions, explain the next steps and discuss the support available to you.
The myVoice team will assess your report through a defined process and refer it to the most appropriate team for investigation or resolution.
Am I entitled to a reward for reporting to myVoice?
No. Rio Tinto does not offer monetary rewards or financial incentives for raising concerns or participating in the myVoice process. The myVoice team does not make recommendations regarding employment actions, remuneration or other financial matters. Their role is to assess your concern and refer it to the most appropriate team for investigation or resolution.
I’ve lost or forgotten my log in details to follow up on my existing case. What do I do?
For security reasons, Report Keys and passwords cannot be reset or retrieved.
If you've lost or forgotten your log in details, please return to the myVoice homepage and submit a new report. Include the same information so the myVoice team can identify and link it to your original report. Once you submit the new report, you'll receive a new Report Key and password. Please keep these safe, as you'll need them for all future communication with the myVoice team.
myVoice is NOT an Emergency Service: Do not use myVoice to report situations that present an immediate threat to life or property. Reports submitted through myVoice may not receive an immediate response. If you are experiencing an emergency, a life-threatening situation or an immediate risk of harm, please contact your local emergency services or the appropriate emergency response service immediately.