Ask a question online

To proceed with your question, please complete the information below. After clicking the “Continue” button you will be directed to an intake page where you can ask your question.

FAQs

What happens if I contact the Shell Global Helpline?

Your questions will be passed to authorized persons within the Shell Group, who will ensure they will be dealt with in a professional and confidential manner. If you submit a question anonymously, a response will be posted back to you via the “Follow Up” section on this website.

What if my location is not listed?

If your location is not listed, please select “Other/Not Listed” from the drop down list.

Please Read the Shell Global Helpline Privacy Notice here.