Shell Global Helpline

"At Shell, our Code of Conduct, Business Principles and Core Values of honesty, integrity and respect for people govern the way we do business. We work tirelessly to uphold these principles and we expect high standards of behaviour from everyone who works for or with Shell. Business integrity must be at the heart of everything we do.

Doing the right thing is good business and we feel free to speak up when we see something wrong. We empower and expect people to do the right thing, even if difficult, even if nobody is watching."

6 things you need to know about the Shell Global Helpline

What is the Shell Global Helpline?

The Shell Global Helpline enables Shell employees and others to raise concerns or dilemmas, and to seek advice on matters related to compliance with our General Business Principles (SGBP), Code of Conduct, or the law, in full confidence and without fear of retaliation. The Global Helpline is available 24 hours a day, 365 days a year. This facility is not for customer service complaints or enquiries.

How to use the Shell Global Helpline

You can submit a report to the Shell Global Helpline through web-submission or telephone, in multiple languages. Please click above links to report a concern or ask a question online or via telephone. Alternatively, you may speak to your manager, HR or the Ethics and Compliance Office to share a concern.

What happens if I report a concern via the Shell Global Helpline

Your report will be passed on to dedicated Shell staff, who will review your submission and will determine further action, including referral for investigation by a professional internal investigator. Investigations are fact based, conducted in the strictest confidence and in accordance with the Shell Investigation Principles.

Commitment to non-retaliation

Shell will not tolerate any form of retaliation directed against anyone who raises a concern in good faith about a possible violation of the Shell Code of Conduct. In fact any act or threat of retaliation will be treated as a serious Code of Conduct violation, and is subject to disciplinary action, including termination of employment.

Commitment to anonymity and confidentiality

When reporting a concern to the Shell Global Helpline, you will be asked if you wish to share your identity. Although we encourage you to “Speak Up” freely and share your identity, anonymous reports will be accepted. All reported good faith concerns will be kept confidential, consistent with law and good business practices. Please note that in some locations, anonymous reporting may be restricted by applicable law.

Shell Data Privacy Notice

Read the Shell Global Helpline Privacy Notice here.
This privacy notice explains what personal data is processed, for which purposes, how long the personal data is held for, how to access personal data and where to go for further information. This privacy notice is always subject to applicable local law.

If you are concerned about your mental wellbeing or that of a family member, please use this link for referral to Shell’s Employee Assistance Program (EAP).

If you want to make an enquiry or raise a concern about Customer Service at our retail stations, please click here for contact details of our offices.