It is important to follow up on questions or concerns submitted to the Shell Global Helpline. This allows you to retrieve questions, answers, and status updates posted to you by the specialist/investigator handling your submission. Furthermore, please use this section to share further information if you wish to. To follow up on an existing question or concern, please enter the report key provided to you and password you created when you initially submitted your question or concern.
To follow up on a concern reported BEFORE 15/2/2023 please click here.
To follow up on a concern reported on or AFTER 15/2/2023 please enter your Report Key and Password below:
FAQs
What should I do if I lose my report key or forget the password I created?
Because of the high level of security that is maintained, if you lose your report key or password, you will need to file a new report. Mention in the new submission that it is related to a concern you previously filed and provide as much information as possible relating to the previous report.