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The Reporting Process

If you wish to report misconduct relating to suspected administrative, civil, or criminal accounting offences, offences falling within the scope of relevant national acts, offenses relating to public procurement, services, products and financial markets, prevention of money laundering, product safety and compliance, transport safety, environmental protection, food and feed safety, animal health and welfare, public health, consumer protection (antitrust), life protection and personal data protection, network, and information system security, violations of corporate tax laws, where permitted by law, or a violation or suspected violation of the Organization, Management and Control Models pursuant to Legislative Decree no. 231/2001, it is possible to make an anonymous report here via the third party provider EthicsPoint (Haier Compliance Hotline).

• Make a report:
  The information provided will be sent by EthicsPoint to the relevant functions at Haier Headquarters in a totally confidential and secure manner. Reports of violations or suspected violations of the Organizational, Management and Control Models pursuant to Legislative Decree no. 231/2001 will be handled by the Supervisory Body of the relevant Haier Group company which has adopted an Organizational Model 231.
• Management of reports:
  Reports will be subject to verifications and investigations conducted confidentially by the dedicated function at Haier Headquarters and will only be communicated to senior managers at Headquarters and/or local headquarters who have a need to know about them. It is strictly prohibited to disclose the personal information of the reporting person or the contents of the report or to retaliate against the reporting person. The report will be managed and updated on this Hotline so that the reporting person can monitor developments.
• Monitoring a report:
  After the submission of a report, EthicsPoint will provide the reporting person with an encrypted report code and ask the reporting person to create a password. The report code and password will allow the reporting person to monitor the progress of his or her report and whether additional information is needed from him or her to handle the case, in a manner that ensures the pseudonymization of the reporting person for the purpose of protecting his or her confidentiality and identity.
• Clear indication that reports must specify that you wish to keep your identity confidential and benefit from the protections provided in the event of any retaliation
  Haier, in encouraging Recipients to promptly report possible unlawful conduct or irregularities, guarantees the protection of the confidentiality and identity of the reporter, in relation to the Report and the data contained therein, establishes the prohibition of adopting any retaliatory acts against those who make Reports as well as preserves the anonymity of the reporter or whoever has sent the Report, even in the event that the same should subsequently prove to be erroneous or unfounded.
• Protection against acts of retaliation is provided to individuals who are part of the organization and/or related to the person of the whistleblower, be they:
  
  • self-employed workers, partnership holders, freelancers and consultants;
  • volunteers and trainees, paid and unpaid;
  • shareholders and persons with functions of administration, department, control, supervision, or representation, even if such functions are exercised on a de facto basis.
  These measures to protect against acts of retaliation apply extensively to all parties connected, in a broad sense, to the reporting party's organization and/or person, be they:
  • facilitators (the people who assist the reporter in the reporting process, operating within the same work environment and whose assistance must be kept confidential);
  • persons belonging to the same work environment as the reporter to whom the reporter is related by a stable emotional or kinship link;
  • work colleagues of the reporter who are related to him by a usual and current relationship;
  • entities owned by the whistleblower or for which the protected persons work, as well as entities that operate in the same work environment as the above-mentioned persons.

Further information on this Compliance Hotline and on how Haier will respond to your report can be found in FAQs. If you have any further questions regarding the Hotline, please feel free to contact jubao@haier.com.

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