Haier Global Internal Control and Audit (GICA) is an independent, objective assurance and consulting function designed to add value and improve the operations of Haier Group and all its subsidiaries (hereafter referred as “Haier” or the “Group”). It helps Haier accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.
The Compliance Hotline only allows you to report concerns related to suspected fraud, discrimination/ harassment, or suspected violation of labor laws where legally permitted. See the list of issue types that may be reported through the Hotline.
For issues not listed here, you are encouraged to report them to local management.
Anyone making a report must carefully consider the following two criteria before doing so:
Conducting investigations, gathering evidence that will stand up in court and instituting any proceedings that may be necessary is the responsibility of dedicated function of Haier Group headquarters. They receive support from experts in the specialist departments who have the necessary skills and authorization.
Yes but with Spain to be excepted. According to the Spanish Personal Data Protection regulations, anonymous reports are not permitted. You, the reporter, must identify yourself when making a report. Your name and telephone number are mandatory for the purpose of your identification. If your identity cannot be verified the report shall not be processed and will be deleted.
Although reports can be made anonymously through this hotline where legally permitted, Haier prefers that you identify yourself so that the company can obtain all facts and properly investigate allegations. All reports, including your details, are treated in confidence. The phone number and email address you provide in this form will only be used to contact you regarding this report.
Anonymous reporters are encouraged to return to the submitted report to check for feedback and follow-up questions.
The Compliance Hotline system is designed to protect your anonymity. The EthicsPoint system and report distribution are designed so that implicated parties are not notified or granted access to reports in which they have been named. Moreover, EthicsPoint is contractually committed not to pursue a reporter’s identity.
EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names. If you still feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment (such as one located at an Internet café, at a friend’s house, etc.) through the Compliance Hotline website.
EthicsPoint does not trace phone calls or use Caller Identification. You will be asked to provide the same information that you would provide in an Internet‐based report and an interviewer will type your responses into the Compliance Hotline web site.
Reports received from the Hotline will be processed strictly confidential and communicated on a need-to-know basis. During the course of investigation, investigation team is not allowed to externally disclose investigation progress to anyone.
It is strictly prohibited to reveal reporter’s personal information or reported content, or retaliate against reporter. Anyone who violates this will be subject to disciplinary action severely up to employment termination.
If it is clear that the Haier Compliance Hotline has been misused, i.e. if matters reported not in good faith that are so obviously without foundation that they do not require serious investigation, Haier reserves the right to take legal or disciplinary action against the person making the report.
At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. The report key and password will allow you to monitor progress on your report and learn whether any additional information is needed from you to address your concern. Reporter could follow up the status of your report with report key and password.
Reports are entered directly on the EthicsPoint secure server to prevent any possible breach in security. All reports on line and by phone will be then forwarded to dedicated function of Haier Group headquarters for review and investigation. Once the review or investigation is completed, dedicated function will in coordination with the relevant management, on a need-to-know basis, to review the case review/investigation result and resolution for appropriateness to ensure the case is resolved and appropriate action is taken. The case processing status will be updated through the Hotline so that reporter can monitor report status.
When you file a report at the Compliance Hotline web site or through the Compliance Hotline call center, you receive a unique report key and are asked to choose a password. You can return to the Compliance Hotline system again either by Internet or phone to access the original report to add more detail or answer questions posted by the company to get more information. We strongly suggest that you return to the site for follow-up. You and the company have now have entered into a “dialogue” where situations can be resolved, no matter how complex.
You can submit a report by telephone in any language. If you submit by telephone, interpreter services will be available. If you submit online, we suggest you to use English to submit your report.
At the end of your telephone call or web-based report, EthicsPoint will provide you with a unique report key, which is the identifier for your report, and ask you to create a password, no matter whether you are anonymous or not. The report key and password will allow you to monitor progress on your report, to return to your report to include additional information, attach documents, and answer any questions the company might have and to follow up on your report.
Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.