If you have a question about compliance, or are unsure about any aspect of the Syngenta Code of Conduct, you can ask here:
NAVEX, Inc. is an independent company that provides secure and confidential telephone and web-based systems for those who wish to report concerns about misconduct. Syngenta, like many other organizations, uses NAVEX in the belief that, in some circumstances, people may feel more comfortable reporting a concern to an independent third-party. Available 24 hours a day, 7 days a week service, NAVEX also offers a translation service that can handle telephone and web reports in dozens of different languages.
Return to Top - Back to HomeNAVEX's principal responsibilities are:
It is not NAVEX's role to take action to address the concern, only to transmit the concern to the Syngenta Compliance Team.
Return to Top - Back to HomeIf you are concerned about an immediate threat of physical harm or damage to property, you should contact your local emergency services and not the Compliance Helpline.
Return to Top - Back to HomeAsk yourself whether you feel comfortable about raising your concern directly with your Line Manager, your Compliance Officer or a representative from HR or Legal. It may be challenging but a direct approach is often the most effective way to ensure that your concern is addressed as quickly as possible. If however, you feel unable to do that, or are unsure whom you should contact, you should file your report through the Compliance Helpline.
Return to Top - Back to HomeThe call will be answered in one of the main languages of the country you are calling from. To continue it in another language, please state your language to request an interpreter. This may take a few minutes but please do not hang up.
The Compliance Helpline specialists are available 24 hours a day, 365 days a year.
Return to Top - Back to HomeInvestigating a report is usually faster and more efficient when the Syngenta Compliance Team is able to follow up the issue directly with the person who reported it. If you have identified yourself, every reasonable effort will be made to respect your confidentiality. Your identity will not be disclosed unless necessary for carrying out a proper investigation, required in the course of legal proceedings, or required by local laws. Syngenta will not tolerate any form of retaliation.
Return to Top - Back to HomeThis may be an option in some countries although, in others, it may be prohibited by law. If legally permitted, you can make an anonymous report through the Compliance Helpline, using either the web-based form or the telephone helpline. Once you have completed your submission, you will be given a report key and asked to create a password which you will need to follow up on your report.
Please check back to monitor the progress and add any additional information. This will allow you to answer any follow-up questions from the Compliance Team without compromising your identity if you have chosen to remain anonymous.
Return to Top - Back to HomeNAVEX does not trace phone calls or use functionality such as Caller ID. In addition, they do not generate or maintain Internet connection logs containing Internet Protocol (IP) addresses. So, if you do make a report, there would be no information available linking either you or your computer to the Helpline. Reports from a computer come through a secure Internet portal that does not trace or pass along any additional information such as user screen names.
Return to Top - Back to HomeWithin Europe the laws largely limit reports to incidents relating to financial, accounting and auditing matters. Other countries allow broader reporting. You will be advised as to whether the report you wish to file may be accepted by the Helpline. If it cannot be accepted you will be asked to report it directly to your Line Manager, your Compliance Officer or a representative from HR or Legal.
Return to Top - Back to HomeOnce you have finished your report, you will be provided with a report key and asked to create a password. With these two pieces of identification, you will be able to follow up the report, either by visiting the Compliance Helpline portal or contacting the telephone helpline. You may need to wait several days after your submission before you can monitor progress and check whether you are being asked for any additional information.
Return to Top - Back to HomeIn order to maintain the highest level of confidentiality, you will be asked to file a new report if you lose either your report key or your password. You should mention that your new report relates to one supplied earlier.
Return to Top - Back to HomeWhen a report is received, NAVEX will notify the Syngenta Compliance Team. If appropriate, they will commence an investigation and share the information in your report with the members of the investigation team. Priority is given to investigating any concerns promptly and sensitively.
Return to Top - Back to HomeReports are entered directly on NAVEX's secure servers located in the UK to prevent any possible breach in security. They are only made available to designated members of the Syngenta Compliance Team who are charged with evaluating the type of violation in the relevant location and ensuring that an appropriate investigation is carried out. These individuals have received training in maintaining the confidentiality of any reports that have been made and will only share the information with those who have a need to know it in order to conduct an appropriate investigation.
Return to Top - Back to HomeSyngenta strictly forbids any form of retaliation against anyone who reports a concern. Complaints made in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it so that the company can investigate.
Return to Top - Back to HomeThey certainly do. In fact, they need you to do so. Your willingness to report a problem or concern presents Syngenta with an opportunity to be better. Reporting a problem can minimize the potential negative impact on the company and its customers, and help to alleviate any difficulties you may be facing. Raising concerns may also help to identify issues that can improve corporate culture and the company's overall performance. If you observe or suspect a violation of company policy or of the law, you have an obligation, as an employee, to speak up. Please do not assume that someone else will do it. Otherwise, the company may not have the chance to investigate and address the situation.
Return to Top - Back to HomeThe call will be answered in one of the main languages of the country you are calling from. To continue it in another language, please state your language to request an interpreter. This may take a few minutes but please do not hang up.
Return to Top - Back to HomeWe aim to deal with your call promptly the first time you contact us. However, if an interpreter for your chosen language is not available, please try again later. We want the opportunity to deal with your concern.
Return to Top - Back to HomeIn the unlikely event that the phone number listed is not working, please contact your Compliance Officer or any member of the Compliance Team.
Return to Top - Back to HomeEthicsPoint is the name of the case management application owned and operated by NAVEX, Inc.
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