This is not an emergency service.
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your public emergency services.
This channel is not the right place to report customer relation complaints, e.g. cancelled or delayed flights, lost baggage etc…
Our Commitment
At IAG we are committed to a culture of integrity, transparency and accountability.
The IAG Speak Up service is the confidential channel through which you can raise concerns about actual or potential misconduct, violations of regulations, laws, internal policies or IAG’s Code of Conduct.
You can choose whether to raise the concern by phone or by completing the online form (‘Share a concern online’ button). Please see the Frequently Asked Questions (FAQ) for more information.