What is Speak Up (EthicsPoint)?
Speak Up (EthicsPoint) is a confidential reporting channel through which you can ask questions and raise concerns about a risk, misconduct or any wrongdoing including but not limited to breaches of laws, rules, regulations, or internal policies and procedures.
Who runs Speak Up (EthicsPoint)?
Speak Up (EthicsPoint) is administered by an independent company (NAVEX), is available 24 hours a day, seven days a week and can accommodate calls in different languages. Speak Up (EthicsPoint) enables anonymous reporting where this is permitted under local law.
Are the concerns raised on Speak Up (EthicsPoint) secure and confidential?
International Airlines Group uses NAVEX's solutions to support the administration of Speak Up (EthicsPoint). This solution is hosted on NAVEX's secure servers and is not part of International Airlines Group’s website or Intranet. Any report you make will be kept confidential to the fullest extent possible consistent with the law and good business practices.
What happens after I contact Speak Up (EthicsPoint)?
Once you submit a question or concern via phone or web, you will receive a report key and password, which we recommend you note down securely. This can be used to follow up on your submission. The report is hosted on a secure server with restricted access. A notification is sent to the dedicated Whistleblowing Team at International Airlines Group for review and to determine further action.
What is International Airlines Group's stance on retaliation?
International Airlines Group does not tolerate any form of discrimination, harassment, victimisation or retaliation. We consider acts of retaliation to be misconduct. Our commitment to such is stated in our Whistleblowing Policy. Every report of retaliation is thoroughly investigated.