FAQs
About the Ethics line Reporting – General Reporting Security & Confidentiality Tips & Best PracticesAbout the Ethics Line
What is the Ethics Line?
The ITP Aero Ethics Line is a service provided by the company that allows anyone — employees, customers, suppliers, or members of the general public — to ask questions, raise concerns, or follow up on questions or concerns about ethical issues which they have already raised.
Who operates the Ethics Line?
The Ethics Line is operated by Ethics Point, an independent company. EthicsPoint’s independence from ITP Aero is designed to give employees an added level of comfort and security that their reports will remain confidential. After some actions performed by Ethics Point, the cases are sent to the ITP Aero Ethics and Compliance team, which is in charge of the internal management: assessment, investigation and action plan if required.
Why do we have an Ethics Line?
ITP Aero is committed to creating and maintaining an environment where you can ask questions and raise concerns about business ethics without fear of retaliation. Like many large companies, ITP Aero provides the Ethics Line as an optional service for employees and the stakeholders to ask questions or raise concerns about issues related to our Code of Conduct. Although most questions and concerns as employee can be easily and promptly resolved by discussing them with your manager or through another of the channels defined in the ITP Aero Speak Up Policy, the Ethics Line provides an additional way to get help should you feel uncomfortable asking questions or expressing concerns to management. The Ethics Line is not intended to replace conversations between employees and their managers, the Subject Matter Experts or the Local Ethics Advisers, but rather to provide an additional resource to employees.
Reporting – General
May I raise a concern using either the Internet or the telephone?
Yes. EthicsPoint enables you to file a confidential, anonymous concern via either the telephone or the Internet.
When should I use the Ethics Line?
You should use the Ethics Line whenever you have an ethical issue that you would prefer to take to an independent party rather than to your manager or someone else you work with such a Local Ethics Adviser or a Subject Matter Expert. Your decision to use the Ethics Line is entirely voluntary.
If I see something that concerns me, shouldn't I just raise it with my manager, security, or human resources and let them deal with it?
When you observe some behavior that you believe breaches our code of conduct, we expect you to raise it. Ideally, you should bring any concerns forward to your direct manager or other member of our management team, the Local Ethics Advisers, the subject matter experts or any member of the Ethics and Compliance team. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances that we have partnered with EthicsPoint for the Ethics Line.
Does management really want me to raise my concerns?
We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve the business performance and make it an even place to work.
How do I use the Ethics Line?
The Ethics Line has two methods of intake. The first is by toll-free telephone number, which is staffed 24 hours a day, seven days a week (24/7), every day of the year. When you call, a professionally trained EthicsPoint intake specialist will guide you through a series of questions designed to identify the relevant details of your question or concern.
We encourage you to give your name and contact information and the intake specialist will note that information. If you choose to remain anonymous, EthicsPoint will make no effort to trace the call or take steps to learn your identity. If you choose to identify yourself when you contact the Ethics Line, ITP Aero Ethics and Compliance team will make every reasonable effort to hold your name in confidence during the investigation or follow up.
At the conclusion of the call, the intake specialist will summarise the information you have submitted and make any changes necessary to make sure that you are satisfied with the accuracy of your question or concern.
ITP Aero has established toll-free numbers in countries where the company operates. Multilingual operators are available so that callers can ask questions or raise concerns in their own language.
The second option is to use the web intake portal system. The intake portal is available anywhere that you have access to the internet. The intake portal asks you for the same types of relevant details about your question or concern as the telephone-based system. Again, if you choose to remain anonymous, EthicsPoint will make no attempt to track your web address or otherwise identify you.
Like the telephone-based system, the web intake portal system is available 24 hours a day, seven days a week, every day of the year. You may access it from any computer that has an internet connection.
What type of concerns should I raise?
The EthicsPoint system is designed for employees and stakeholders to report any breach of the ITP Aero Code of Conduct, or another concern you may have.
What if this is an emergency?
Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, you should immediately contact your local authorities.
Can I get in trouble for using the Ethics Line?
No. The Ethics Line is provided for your use and protection. Retaliation against anyone who raises an ethical concern in good faith is not acceptable and such behaviour will be taken seriously and investigated. Anyone who engages in retaliation will be disciplined.
What happens when I ask a question?
When you ask a question, it will be directed to the Ethics & Compliance Team at ITP Aero who will provide a response back through the Ethics Line.
What happens when I raise a concern?
Whether made by telephone or by the web, all concerns are reviewed promptly by a professionally trained EthicsPoint intake specialist. A report is then sent to the ITP Aero Ethics and Compliance Team that supports the region to which the concern relates.
The ITP Aero Ethics & Compliance Team is notified so that they can begin to investigate and address your concern. A prompt and thorough investigation will be conducted. Appropriate remedial action will be taken to address breaches of the Code of Conduct or our policies. Those responsible for following up on your matter are professionals who are trained to handle the issue with the greatest possible discretion.
All reports are entered into a database for record keeping and case management purposes. If you have documents, recordings, photos, or video, you may also send these to EthicsPoint, and they will become part of the report case file.
May I partially complete the form and return to complete it later?
No, because the EthicsPoint web intake portal will “time out” if you remain inactive for a period of several minutes, so you should choose a time and place where you can use the system to complete the form in one sitting.
What should I do if I lose my Report Key or password?
Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you filed earlier.
Reporting Security & Confidentiality
Is the Ethics Line secure?
Yes, your question or concern is entered directly onto the EthicsPoint secure server to prevent any possible breach in security. Only a very select number of ITP Aero personnel have access to this information. The goal of the Ethics Line is to facilitate the free flow of information by providing a safe and secure way for people to express their questions and concerns.
Is it secure use the Ethics Line from a company computer without compromising my identity? Could I be traced using the digital logs?
EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available.
Can I file a report from home and still remain anonymous?
A report from home, a neighbor’s computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained.
Is the telephone toll-free hot line confidential and anonymous too?
Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the EthicsPoint Web site. These reports have the same security and confidentiality measures applied to them during delivery.
What if I want to be identified with my concern?
If you choose to identify yourself in raising your concern, the company will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows company investigators to follow up directly with the reporter.
May I remain anonymous?
In all countries except those that prohibit anonymous reporting, you may choose to remain anonymous. Although it may be easier in many cases to address your issue by having you identify yourself, you are not required to do so. If you choose to remain anonymous, no effort will be made by either EthicsPoint or ITP Aero to identify you.
Tips & Best Practices
I am aware of some individuals acting unethically, but it doesn't affect me. Why should I bother to rise a concern?
Our company promotes ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all employees, including you. You only have to consider what happened in recent corporate scandals to see the disastrous effects that a lapse in ethics can have on an otherwise healthy company. If you know of any incidents of misconduct or un-ethical behavior, consider it your duty to yourself and your coworkers to raise a concern.
What if my boss or other managers are involved in a breach? Won’t they get the report and start a cover-up?
Only a very select number of ITP Aero personnel have access to these reports. The EthicsPoint system and distribution protocols are designed so any individuals named in the report are not notified about or granted access to reports in which they have been named.
What if I remember something important about the incident after I file the report? Or what if the company has further questions for me concerning my report?
When you rise a concern at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique, randomized number called a “Report Key” and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to add more detail or answer questions posed by a company representative. We strongly suggest that you return to the site in the time specified to answer company questions. You and the company now have entered into an “anonymous dialogue,” where situations are not only identified, but can also be resolved, no matter how complex.
Are these follow-ups on concerns as secure as the first one?
All EthicsPoint correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity.
Can I still rise a concern if I don’t have access to the Internet?
You can file an EthicsPoint report from any computer that can access the Internet. You can file from home. Many public locations, including the public library, have Internet computers. If you don’t have access to or are uncomfortable using a computer, you can call the EthicsPoint toll-free hotline, which is available 24 hours a day, 365 days a year.