What is Speak Up?

Smurfit Westrock truly values employees who Speak Up about any potential concerns about ethics, compliance, or Smurfit Westrock’s Code of Conduct. Our Speak Up service, which is provided by an independent third-party company, ensures that every employee can report potential concerns confidentially and without fear of retaliation or reprisal. It is available 24 hours a day, seven days a week.

How can I report a concern?

You can report a concern by email (speakup@smurfitwestrock.com), by phone, or online.

Should I report all concerns via the Speak Up service?

If you have a concern, consider talking to the person involved first. You can also contact your line manager, HR representative, or another member of our management team. We recognize, however, in some circumstances you may not feel comfortable reporting the issue in these ways. For these circumstances, you can use the Speak Up service to report the concern.

Why should I report what I know?

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment. Corporate wrongdoing can threaten the livelihood of an entire company and everyone who works for it.

Where do the reports go? Who can access them?

Only specific individuals within the company who are charged with evaluating and investigating concerns will see the report.

What if my boss or other managers are involved in a violation? Will they get the report?

No. Implicated persons are not notified or granted access to reports in which they have been named.

Can I report a concern confidentially by phone?

Yes.

What if I want to be identified with my report?

There is a section in the report for identifying yourself, if you wish.

What if I remember something important about the incident after I file the report?

You will have access to your original report and can add more detail to it.

What if the company has further questions for me concerning my report?

After you file your report, you should return to the Speak Up service periodically to check if the company has questions for you. You can answer the questions on the Speak Up service.