To Make a Report

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

SPEAK UP!

To ensure that Pandora continues to be a great place to work, fostering a safe, transparent, inclusive and respectful environment is key for everyone. That is why the Whistleblower Hotline provides a confidential, safe and anonymous reporting line to report any situation that is inappropriate or illegal. With the hotline, you can quickly and easily report concerns about actual or suspected misconduct to help protect Pandora’s integrity; caring about each other, our customers and the planet we all share.

You can choose to remain strictly anonymous, however we encourage you to provide your name in the report. Regardless of whether you share your identity or not, you will be given a report key where you will be able to communicate in a confidential and secure way. Most cases are best resolved with some clarification questions from the investigating officer.

Please provide as much information as you can, including uploading files and copies of documents where possible.

At Pandora, we investigate every report confidentially and take appropriate action to address the issue, in accordance with our Privacy Policy. Reporting your concerns through our Whistleblower Hotline helps us create a culture of transparency and trust. As part of our Code of Conduct, whistleblowers will experience no retaliation or other negative repercussions from their decision to speak up and keep Pandora safe.

The hotline is hosted by a third party called EthicsPoint, and can be used by all employees (as well as former and coming employees as well as paid or voluntary), shareholders, business partners, suppliers, customers and any affected community. You can choose to make your reporting in writing or orally.

If you are a Pandora employee and you believe that laws, codes or policies are being violated you may consider addressing your concerns with your manager, your manager’s manager or Group Internal Audit, HR, Legal, Global Compliance or Sustainability. You are also invited to consult our Good Business Conduct Policy found above and on Infora.

Suppliers, agents, business partners and other third parties or Pandora are asked to consult the Code of Conduct for business partners. Any retaliation against people who in good faith raise an issue is a violation of Pandora Code of Conduct. You have our guarantee that your comments will be heard.

1. What can I report?

Use the reporting system to report on any true and serious concern, breaches of our code of conduct or violations of the law including issues relating to:

  • Conduct that is corrupt, dishonest or fraudulent (including: bribery, facilitation payments, money laundering etc.)
  • Breaches of laws on securities trading (including insider trading)
  • Violations of competition and antitrust laws (including price fixing and market sharing)
  • Criminal activity or violation of any applicable law or regulation
  • A (possible) danger to the public or employees’ health, safety and security
  • Theft or fraud against or by Pandora, including falsification of contracts, reports or records
  • Purposeful misinformation or false statements
  • Inappropriate accounting practices, internal accounting controls or audit matters
  • Abuse of authority, including instructions not to report breaches to higher management or to the Ethic & Compliance Committee
  • Child labor, forced labor and other violations of fundamental human rights
  • Significant adverse environmental impact
  • Non-compliance with occupational health and safety law
  • Violence or sexual harassment
  • Any other conduct that could have detrimental effect to the reputation or financial situation of Pandora as a whole

TOPICS NOT TO REPORT

  • Salary negotiation
  • Internal team dispute
  • Personal issues‘
  • Personal grievance
  • Scheduling
2. Case handling

All reports will be received and assessed by Pandora's Internal Audit.

Every case will undergo a proper investigation of facts. The number of individuals involved in each case will be strictly limited to the ones needed to perform the investigation.

You will receive confirmation of reception of your report within 5/6 days. All reports are entered directly on a secure server and strict data security policies are applied. All processing of personal data is carried out in terms of applicable national and international laws with the specific aim of protecting the rights and freedoms of persons.

3. Anonymous

If you choose to remain anonymous, neither Pandora nor the web service provider EthicsPoint will have any means of tracking or identifying you. No cookies, IP address or similar is stored.

We do however ask that you keep communication lines open by noting down the report key generated at the end of the report. This is done once you have completed your reporting.

The mail box allows you and the investigating officer to engage with the case, perhaps asking clarification questions which almost always results in a more successful outcome. Check your mail box after a week.