EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for use by those who wish to report a concern regarding business conduct. Yamana is one of many companies that contracts with EthicsPoint for this service in the belief that potential reporters will be more comfortable reporting a concern if they know they will be reporting to a professional, third-party. In addition to providing service 24 hours a day, EthicsPoint offers translation services that allow telephone and web reports to be made in dozens of languages.
EthicsPoint's principal responsibilities are:
It is not EthicsPoint's role to take action to address the concern, only to transmit the concern to the Yamana’s Global Ethics & Compliance Operations Office
Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local emergency services.
First consider whether you are comfortable raising your concern directly, such as to your manager, your manager’s supervisor, or to someone else in your department. Individuals within the company have indicated that, while sometimes challenging, directly addressing issues and or concerns with those involved can be very effective. If you are uncomfortable reporting your concern, if you do not know whom to contact, if you believe your concern has not been satisfactorily addressed, or if you wish to remain anonymous, please proceed with the filing of a report through EthicsPoint.
If you wish to report a business conduct concern involving Yamana, you may complete a report on this website, or you may speak with a specialist in EthicsPoint's call center, which answers calls to the Yamana Compliance & Ethics Hotline. Regardless of which option you select, you will have the option to remain anonymous, if you so choose.
To contact the Yamana Compliance & Ethics Hotline, click here for a list of applicable contact telephone numbers. In most countries, Yamana offers a telephone number you can call at no cost to you. In most cases, the Hotline will initially be answered in English. The Hotline specialist who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English. You can reach a live operator 24 hours a day.
If you choose to identify yourself in reporting your concern, Yamana will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows Yamana's investigator to follow up directly with the reporter.
In all countries except those which prohibit anonymous reporting, you may report your concern anonymously by using either the web-based form or the Yamana Compliance & Ethics Hotline, which is operated by EthicsPoint. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. When you check back, you can monitor the progress on your concern and add additional information, if necessary. This will also allow Yamana to ask follow-up questions, while protecting your anonymity.
If you choose to report anonymously, please take care not to report information that may personally identify you, such as:
EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names.
At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to telephone Yamana’s Compliance & Ethics Hotline, operated by EthicsPoint, or visit the EthicsPoint website seven-ten business days after you make your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.
Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.
EthicsPoint notifies Yamana’s Ethics & Compliance Office when a concern is received. Yamana then commences an appropriate investigation, using internal or external resources with expertise in conducting investigations. The information in your report is shared with appropriate investigation team members, and the concern is investigated promptly and discreetly. You are able to monitor status of the investigation by contacting the Yamana Compliance & Ethics Hotline, or by clicking the Follow Up link on the website.
Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint makes these reports available only to specific individuals within Yamana’s Ethics & Compliance Office team who are charged with evaluating the type of violation and location of the incident and ensuring that an appropriate investigation is conducted. Individuals receiving these report recipients have had training in keeping these reports in the utmost confidence.
Yamana strictly forbids any retaliation against any person who reports a concern. Complaints made in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it so that Yamana can investigate.
They certainly do. In fact, they need you to report. Your willingness to report a problem or concern translates into an opportunity for the company to be better. Reporting a concern can minimize the potential negative impact on the company and our customers, and, most importantly, help to alleviate a difficulty you might be facing. Also, offering input may help identify issues that can improve corporate culture and the company’s overall performance. If you observe or suspect a violation of company policy or of the law, as an employee, you have the obligation to speak up. Please do not assume that someone else is going to raise the concern. Unless you speak up, the company may not have the chance to investigate and address the situation.