ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the Barclays website or intranet.

Commonly Asked Questions

Why has Barclays contracted with EthicsPoint for reporting of concerns?

EthicsPoint is an independent company that provides secure web-based systems for use by those who wish to report a concern regarding business conduct. The service is provided 24 hours a day. Barclays is one of many companies that contracts with EthicsPoint, a professional third-party, for this service.

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What if I need to report from a privacy restricted country?

Barclays has partnered with EthicsPoint to accept reports from EU and other privacy restricted countries. However, local country law may have specific restrictions or requirements related to reporting. Please make certain that you understand your local country law and report accordingly.

For EU and other privacy restricted countries, only suspected or observed violations of law, regulations or Barclays policies related to the areas of finance, accounting, bribery or corruption, or banking are permitted to be reported through the EthicsPoint web-based system. Please consult with your local Barclays Compliance Officer for information about local reporting restrictions and/or requirements.

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What is EthicsPoint's role?

  • Provide a confidential web-based system for reporters to raise concerns about Barclays business conduct
  • Protect the identity of reporters who wish to remain anonymous and are able to do so without contravening local law
  • Transmit information about the concern to Barclays Compliance so that Barclays can conduct an appropriate investigation
  • Allow Barclays to communicate with an anonymous reporter by serving as an intermediary that can relay information between the reporter and Barclays. It is not EthicsPoint's role to take action to address the concern, only to transmit the concern to Barclays' Global Compliance Whistleblowing Team.
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What if this is an emergency?

Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local authorities or emergency services.

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Should I report my concern through EthicsPoint or my Barclays manager or a member of the Compliance or Legal departments?

First consider whether you are comfortable raising your concern directly, such as to your manager, a more senior manager or a Chief Operating Officer. Individuals within Barclays have indicated that, while sometimes challenging, directly addressing issues or concerns with those involved can be very effective. Barclays also has internal gateways for employees to report directly to the Global Compliance Whistleblowing Team either by phone or e-mail. For further information type ‘Whistleblowing’ into your browser. If, however, you are uncomfortable reporting your concern, if you do not know whom to contact, if you believe your concern has not been satisfactorily addressed, or if you wish to remain anonymous, please proceed with reporting through EthicsPoint. Reports may be made to management, a Chief Operating Officer, the Compliance department, the Legal department, or as otherwise outlined in the Global Whistleblowing Policy.

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How can I report my concern to EthicsPoint?

If you wish to report a business conduct concern involving Barclays, you may complete a report on this website.

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Should I identify myself?

If you choose to identify yourself in reporting your concern, Barclays will make every reasonable effort to hold your name in confidence. Many investigations can be completed more quickly and effectively when the reporter is identified because identification allows the Barclays investigator to follow up directly with the reporter. It also enables Barclays to provide you with support.

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May I report my concern anonymously?

In all countries except those which prohibit anonymous reporting, you may report your concern anonymously by using the web-based form. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. When you check back, you can see if Barclays has asked any follow-up questions and provide any additional information, while maintaining your anonymity.

There are advantages to providing your identity however, and you are encouraged to do so. Identified reporting often benefits investigations because it enables direct communication between the investigator and the individual raising the concerns. It also enables Barclays to offer you support. Reports are handled confidentially.

Local regulations in Spain and Portugal prevent Barclays from being able to accept anonymous reports. The anonymous reporting function is not available in those jurisdictions. Individuals in those jurisdictions are encouraged to report their concerns by providing their name and contact details. Your report will be treated confidentially.

Local regulations in France and other European Union countries discourage anonymous reporting.

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How does EthicsPoint maintain confidentiality?

EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names.

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How can I maintain communication regarding my concern?

At the end of your web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to visit the EthicsPoint website five to seven business days after you make your initial report. At that time and thereafter, you can learn whether any additional information is needed from you to address your concern, if you have raised an issue anonymously.

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What should I do if I lose my Report Key or password?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.

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How does Barclays investigate concerns?

EthicsPoint notifies the Barclays Global Compliance Whistleblowing Team when a concern is received. This is a small dedicated team of staff who will review the information you give in the first instance. The team reaches out to reporters in all cases where this is possible to discuss whether you would be willing to engage directly with an investigator. If you wish to remain anonymous no attempt will be made to identify you. Barclays then commences an appropriate investigation, using internal and/or external resources. The information in your report is shared with appropriate investigation team members, and the concern is investigated promptly and as discreetly as possible.

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Where do these reports go? Who can access them?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breach in security. EthicsPoint makes these reports available to a very small number of specific individuals within the Barclays Global Compliance Whistleblowing Team. The information is then shared with an investigator for an appropriate investigation to be carried out but identities can be protected if this is preferred and in any case all reports are dealt with in the strictest of confidence.

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What if I face retaliation?

Barclays strictly prohibits retaliation against any person for reporting a concern in good faith. Raising concerns in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it immediately to Barclays as described in the Global Whistleblowing Policy, so that Barclays can investigate.

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Does management really want me to report?

They certainly do. In fact, they need you to report. Your willingness to report a problem or concern translates into an opportunity for Barclays to improve. Reporting a concern can minimise the potential negative impact on Barclays and our customers, and importantly, help to alleviate a difficulty you might be facing. In addition, offering input may help identify actions that can improve corporate culture and Barclays overall performance. If you observe or suspect a violation of company policy or of the law, you have an obligation as an employee to speak up. Please do not assume that someone else is going to raise the concern. Unless you speak up, Barclays may not otherwise have the opportunity to investigate and address the situation.

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What is the difference between reporting anonymously and confidentially?

When you report anonymously, you do not tell EthicsPoint your name or any other identifying information about yourself. If you make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. When reporting anonymously Barclays will not make any attempt to identify you.

When you report confidentially, you provide EthicsPoint with your name and other contact information, which is then passed along to a very small number of individuals in the Barclays’ Global Compliance Whistleblowing Team. Many investigations can be conducted more quickly and effectively when the reporter is identified, because this allows the Barclays investigator to follow up directly with the reporter to obtain additional information that may be necessary. It also enables Barclays to provide you with support. Barclays handles both identified reports and anonymous reports confidentially and will not share your name with anyone without your consent, unless legally required to do so.

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