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Welcome to the EthicsLine

Ethics and Compliance FAQs

  • What types of issues should I report?
  • Perceived or actual examples include:

    • Accounting and auditing matters
    • Conflicts of interest
    • Violations of the law
    • Violations of TELUS policy
    • Pressure to meet targets in a manner not consistent with TELUS values
    • Risk to or misuse of TELUS-owned assets, property or resources
    • Data privacy breaches or incidents
    • Security breaches or incidents
    • Falsification of contracts, reports, or records
    • Fraud/theft/embezzlement
    • Discrimination or harassment
    • Improper giving or receiving of gifts
    • Improper supplier or contractor activity
    • Purchasing/procurement misconduct
    • Sabotage or vandalism
  • How do I report a potential violation of the Code of Ethics & Conduct using the web site?
    1. Select "File a Report" from the EthicsLine homepage
    2. Select a "Violation Type" that best describes your report topic
    3. Fill out a report on your potential violation
    4. Record the report key and password for your report – this will be used to receive updates from TELUS and to add to your existing report if need be
  • Can I remain anonymous?
  • Yes, If you request anonymity. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. Plus, EthicsPoint is contractually committed not to pursue a reporter’s identity.

    Continued follow-up on a matter through the follow up tool is particularly important for anonymous reports, where we have no other means to communicate with you, the reporter. If you have identified yourself by name, the TELUS Ethics office or a designated subject matter expert will contact you directly to discuss your concern and ask any additional questions we may have.

  • What happens to my report once I have submitted it?
  • Your report will be logged and forwarded to the TELUS Ethics office for investigation and resolution.

    When submitting your question or report, you will be given a report key and asked to create a personal password. You will need this information to access the "Follow up on Report" section on the Web site to check the status or resolution of the matter you reported. We ask you to follow-up on your inquiry or report within three business days. Please check back with the EthicsLine to:

    • check the accuracy of your report
    • view acknowledgement of your report
    • find out if additional information is needed to process your question/concern
    • view status or updates to your investigation
    • find out the resolution of your matter
  • What should I do if I lose my report key?
  • Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to prior report "X."

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Would you like to ask a question or file a report via phone? CLICK HERE

Follow up on a Report

Report Key:

About the EthicsLine

At TELUS, and in partnership with EthicsPoint, our goal is to demonstrate the highest level of ethics and integrity in our business dealings with all stakeholders - customers, shareholders, suppliers, colleagues and community. All members of the TELUS team are expected to act honestly in all dealings, comply with all laws and regulations governing our business, and maintain an ethical work environment. It is the responsibility of TELUS employees to report, in good faith, any activity which may be a violation of any applicable law, regulation, or TELUS policy. Reports may be made anonymously.

The information you provide will be sent to us by EthicsPoint for action as outlined in our Code of Ethics & Conduct. Every effort will be made to maintain confidentiality, although disclosure may be necessary in some cases to effectively conduct an investigation or support legal proceedings. Retaliation against the person contacting EthicsLine or participating in an investigation of a complaint violates our ethical principles and will not be tolerated.