Report your concern

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Report your concerns safely

Kmart Group is committed to ensuring all reports are received securely, triaged and assessed, and investigated where appropriate.

Kmart Group will assess whether reports are a protected disclosure under the Australian whistleblower protections laws (a whistleblower report). You can learn more through our Whistleblower Policy.

If you wish to make a whistleblower report, all reporting methods give you an option to identify that you wish to make a whistleblower report.

You can also report directly to a Protected Disclosure Officer. If Kmart Group assesses a report as a protected disclosure’, reasonable steps will be taken to keep your identity, or information which may identify you, confidential and you will be protected against victimisation or adverse action or threats of victimisation or adverse action. For details, go to the Kmart Group Whistleblower Policy.

About Kmart Group SpeakUp Channel

What is SpeakUp?

A dedicated and confidential way to raise concerns about any misconduct or improper state of affairs including a breach of the Code of Conduct, Ethical Sourcing Policy or the law. SpeakUp is authorised to receive whistleblower reports under Australian Whistleblower laws.

Who operates SpeakUp?

SpeakUp is operated by an independent service provider (NAVEX). The service is available 24 hours a day, seven days a week, and can accommodate calls in all local languages where Kmart Group has operations. For less widely spoken languages, there may be a delay while we find an interpreter. Kmart uses NAVEX's ethics point case management system to support the administration of SpeakUp. EthicsPoint is hosted on NAVEX's secure servers and is not part of Kmart Group's website or intranet. NAVEX doesn't trace phone calls or use functionality such as caller identification, nor do they log your IP address if you report online.

Who else I can speak to?

Kmart Group encourages speaking up about any misconduct or improper state of affairs including a suspected breach of our Code of Conduct, Ethical Sourcing Policy, other policies and standards or law. We encourage you to report misconduct. Kmart Group encourages you to identify if you wish to seek whistleblower protections. You can make a whistleblower report directly to a Protected Disclosure Officer - their contact details are listed in the WB Policy. You can report your concerns to an officer or senior manager at Kmart Group, Kmart Group's auditor, actuary, ASIC or APRA.

Do I have to disclose my details when I SpeakUp?

You can make an anonymous report or you can provide your identity. If you make an anonymous report, it may limit our ability to investigate and act on the information you provide. When you provide your identity when you make a report, it will be treated sensitively. If your report is a whistleblower report, your identity will be kept confidential and protections against victimisation or adverse action as required by Australian whistleblower protection laws.

Will my report remain confidential?

All reports are managed sensitively and confidentially. If your report is assessed by Kmart Group as a whistleblower report under Australian whistleblower protection laws, Kmart has an obligation under the law to keep your identity confidential.

What happens after I make a report?

Once you submit your report via phone or online, you will receive a report key and password which can be used to follow up on your report. You can track the progress of your report and add further information. If we have questions or would like some further information, we will communicate with you via ethics point. Where appropriate, we will provide progress updates using EthicsPoint.

If you lose your unique reference number or password, you will have to file a new report. Please let us know that the new report is related to your previous report.

Our Commitment

Report your concern