Our Commitment

SANRU ASBL is an organization that puts the values of responsibility and integrity at the forefront. Our Code of Conduct contains the general guidelines applicable to the exercise of our activities in accordance with the strictest ethical rules.

SANRU ASBL is committed to preserving an environment in which frank and honest communications are the norm and not the exception. We want you to feel free to speak to your supervisor or management if you ever believe that policies or standards have been broken.

If you prefer to report anonymously in confidentiality, we recommend that you use this helpdesk hosted by a third-party provider, EthicsPoint. We encourage you to report any violations of the values described in our Code of Conduct, to seek advice from us on our policies and procedures, and to share your testimonies and constructive suggestions with us.

If you request it, the information you provide will be transmitted to us by EthicsPoint on a completely confidential and anonymous basis. We promise to pay attention to your comments.

See the EthicsPoint FAQ section for more information.

Dear user, this platform is secure and confidential and allows you to report your complaint or concern about behavior that is contrary to the ethical values of Sanru Asbl; your report will not cause you any harm and all information you provide will be treated confidentially.

Make a report

To report behavior that does not conform to the values of Sanru ASBL, you can choose one of the following three methods:

  1. Click on the “Report a Problem” section / range at the top of this web page. A form will allow you to describe and transmit the information you wish to communicate.
  2. OR
  3. Call the following number: 001 503-748-0571. You will be greeted with an automated message from the call center managed by EthicsPoint, which will assist you in the process of your report.
  4. OR
  5. Send a written (SMS) or voice message to the following number: +243 82 160 8466. You will be contacted, if you authorize it.

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.