What would I call the Ethics Helpline about?
The Ethics Helpline receives calls from partners and staff at all levels at the firm, from clients and from third parties and is available 24 hours a day, every day. In general, calls relate to reporting any conduct that reporters believe amounts to a serious violation of law or regulation; violation of a PwC policy, standard or PwC’s Global Code of Conduct; or unethical conduct. The Ethics Helpline may also receive calls relating to questions about any PwC policy, standard, or PwC’s Global Code of Conduct.
What happens when I call the Ethics Helpline?
A representative from NAVEX, a third party contracted by PwC to document questions and concerns, will ask you a series of questions and record your question or concern. A PwC colleague from the Ethics & Compliance Office will review and determine how best to assist you.
Why is it so important to voice my concerns?
Our business is based on trust. The trust our clients place in our work for them. The trust the public places in our integrity. And the trust we place in each other to do the right thing.
What should I do if the telephone number is not working?
If the telephone number listed for your location is not functioning, please make your report online through this site. Please indicate in the report that the telephone number did not work.
What should I do if the location I am in is not listed?
If the location you are reporting from is not listed, please contact Global at pwc.com/ethics.
What should I do if I want to report in my native language?
You can report in the language you feel most comfortable reporting with.
If your language is not available on the website, please report using the English version of the website, and fill out the form in your native language.
Should you report by phone, all Communications Specialists are bilingual, offering language support in English and at least one additional language.
If you require interpretation in a language that is not supported by an internal NAVEX resource, an interpretation vendor is consulted to provide over-the-phone interpretation to aid in facilitating the interview.
What should I do if I lose my report key or forget the password I created?
To ensure that security is maintained for all submitted cases, if you lose your report key or password, you will need to file a new report. Mention in the new report that it is related to a report you previously filed.
Can I report a concern anonymously?
We encourage you to identify yourself when making a report because this will assist us with investigating the report and protecting you in the long run. Where allowed under applicable legislation, you may make an enquiry or report a concern anonymously if preferred. You will be provided with a Report Key and asked to create a personal password to follow up. Checking back with the Ethics Helpline through this process is an important step to ensure that we have enough information to investigate your concern and take action, where appropriate.
Who will know that I contacted the Ethics Helpline?
When calling the Ethics Helpline, it’s up to you as to whether you want to give your name or remain anonymous. The Ethics Helpline doesn’t use caller ID.
Your identity and the information you provide will be treated with the highest levels of confidentiality and disclosed strictly on a need-to-know basis.
Could I get in trouble for reporting a concern?
PwC is committed to treating our people fairly. The firm will protect partners and staff against any form of reprisal for reporting, in good faith, actual or suspected violations of a law, regulation, the global Code of Conduct and other firm policies.
PwC is committed to protecting our people against retaliation. Retaliation is serious misconduct that will not be tolerated, and any PwC professional (including partners/principals or staff) who takes retaliatory action will be held accountable.