6 Things You Need to Know About Trust Line

  • What is Trust Line?

    Trust Line is Luminous’s global helpline for employees. It is a confidential channel through which you can ask questions and raise concerns about ethics, compliance or Luminous’ Trust Charter and related policies.

  • Why should I share what I know? What can be reported?

    We all have the right to work in a positive environment. With that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. Corporate misconduct can threaten the livelihood of an entire company.

  • Are reports to the Trust Line secure and confidential?

    Yes, when you choose to submit a report via the web portal, Luminous Compliance Hotline ensures a secure and confidential environment for collection, storage and transmission of the hotline reports.

  • Who can use Trust Line?

    The Trust Line is designed for external stakeholders to report any concern related to Fraud or Ethical misconducts.

  • How does it work?

    You can both share a concern or ask a question via the web portal by clicking on the icons above and follow the steps proposed. The Trust Line ensures a secure and confidential environment for collection, storage and transmission of the hotline reports.
    Once you submit a question or concern via web, you will receive a report key and password which can be used to follow-up on your submission. Then, an electronic summary is sent to Luminous’s Compliance team for review and to determine further action.

  • Am I protected against retaliation if I call the Trust Line?

    You will not be subject to retaliation from Luminous for any report of a suspected violation that is made in good faith, even if it later turns out to be factually incorrect. Please be aware, however that knowingly providing false or misleading information will not be tolerated.