You can report through the web (via an independent third party hotline provider, NAVEX). Alternatively, you can send your report by email, or by post or in person directly to Gavi’s Audit and Investigations Team.

Please be as specific as possible so we can ensure your concerns are followed through appropriately. Please try to describe:

• The nature of the concern you have.
• A description of what happened.
• Where and when it took place.
• The names and job titles of those who were involved, and the organisation(s) they work for.
• The names of anyone else who knows about or shares your concerns.
• Any other relevant information. If you are not sure whether to tell us something, it usually helps us if you can give as much information as possible.

Please note that this reporting facility is not for making complaints about vaccination services; these should be directed to your relevant health authorities. Nor is it an emergency response service and concerns of a medical nature should be reported to a doctor, nurse or other medical professional.

What happens after you make a report.

Gavi's Audit and Investigations team will review your report to determine what action may be needed.

It may be helpful for us to contact you to gather additional information. We will keep our communications with you confidential.

If we find wrongdoing, Gavi will ensure appropriate actions are taken. This may include the recovery of misused funds or resources, disciplinary action in the case of Gavi employees and/or working with national authorities to hold responsible parties to account.

Protection for you.

Your information will be managed in a way that maintains confidentiality. This means that if you choose to identify yourself, we will not reveal your identity as the person providing information to any parties identified in your report, unless you give us permission.

If you prefer not to reveal your identity, you may report your concerns anonymously – which means that you can make the report without giving your name. Whether or not you choose to be anonymous, please consider providing a way to communicate with you, or we may be unable to contact you for any additional information we may need to follow up on the matter.

Gavi does not tolerate retaliation for supplying information to us (through this hotline or elsewhere) or cooperating with one of our investigations and may investigate if this happens. Gavi staff who report a concern in good faith shall be protected against any acts of retaliation.

Next steps

Please click one of the above buttons to report a concern to us, or click here to report a concern online, or here for information on how to report by phone, email or post.