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Follow-up on a Report Policies Gavi's Internal Audit Terms of Reference Whistleblower Policy (for employees of Gavi only) Transparency and Accountability Policy Conflict of Interest Policy Ethics Policy Procurement Policy Environmental Value Statement Gender Policy Child Protection Value Statement

To Make a Report

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

If you wish, you could also make a report to us by sending an email to our secure email address, by leaving a message on our confidential voicemail system, or sending a letter, details as below:

BY EMAIL

ethics@gavi.org

BY LEAVING A TELEPHONE MESSAGE

+41 22 909 6666
(24-hour secure voicemail)

BY LETTER

Managing Director,
Audit and Investigations,
Gavi, the Vaccine Alliance.
Chemin du Pommier 40,
1218 Le Grand Saconnex,
Geneva,
Switzerland

If you are reporting a matter that involves wrongdoing by Gavi’s Whistleblower Compliance Officer (the Managing Director of Audit and Investigations), please email a description of your concerns to alternative@gavi.org where the matter will be reviewed by an independent person.

Reporting concerns of wrongdoing to Gavi and IFFIm

Gavi, The Vaccine Alliance, is an international organisation that works to improve access to life-saving vaccines in the world’s poorest countries. Based in Geneva, Switzerland, Gavi works with governments, other international organisations and private partners to reduce poverty, protect against epidemics and save lives. We do this by providing vaccines and cash grants to countries to develop and support immunisation health systems. Since Gavi started in 2000, approximately 760 million children have been vaccinated, averting 13 million deaths.

It is vital that our mission is not compromised by the misuse of Gavi's resources, whether that is vaccines, cash grants, or other assets purchased using Gavi funds. Misuse takes away vaccination resources that improve the health of the children, people and communities that Gavi supports.

Gavi also seeks to ensure that its operations and support are provided in a manner that safeguards beneficiaries and others from sexual exploitation and abuse, harassment and sexual harassment.

Your vigilance and reporting of suspected misuse or wrongdoing will enable Gavi to act on these concerns. Gavi will always respond to the misuse of funds and resources as well as sexual exploitation, abuse and (sexual) harassment.

Where we use the term “Gavi’s resources”, we include the funds that are raised through the International Finance Facility for Immunisation (IFFIm), which exists to accelerate the availability and predictability of funds for Gavi to deliver its immunisation support activities.

What you should do.

If you are aware that Gavi's resources may have been or are being misused, or of a situation of sexual exploitation, harassment or abuse in relation to Gavi's or IFFIm’s operations or support, please tell us. Such concerns may include wrongdoing in a Gavi-eligible country, issues regarding a Gavi supplier, agent, or partner, or problems regarding Gavi staff.

You can report through the web, by email, by post, or by leaving a phone message in our dedicated voicemail system as described below.

What information you should report.

Please make your report as specific as possible. This helps us to make sure your concerns are followed through appropriately. The kind of information which is helpful to us includes:

  • The nature of the concern you have.
  • The location and date when it took place.
  • A description of what happened.
  • The names and job titles of those who were involved, and the organisation(s) they work for.
  • The names of anyone else who knows about or shares your concerns.
  • Any other information you think is relevant for us to know. If you are not sure whether to tell us something, it usually helps us if you can give as much information as you can.

Please note that this reporting facility is not for making complaints about vaccination services; these should be directed to your relevant health authorities. Nor is it an emergency response service and concerns of a medical nature should be reported to a doctor, nurse or other medical professional.

What happens after you make a report.

We assess every report received and will follow up with you when necessary. The main steps in the process are as follows.

  • Your report will be received by Gavi's Whistleblower Compliance Officer in the Audit and Investigations function at Gavi, which is an independent function empowered to review concerns about the inappropriate use of Gavi resources.
  • We will assess your report to determine what action may be needed. We will try to do this quickly but sometimes it may take some time depending on the circumstances and action required.
  • It may be helpful for us to contact you to gather additional information. We appreciate your further support in helping us with any requests we might make and will keep our communications with you confidential
  • In the event of any proven cases of misuse or of sexual exploitation or abuse, Gavi will ensure appropriate actions are taken. This may include the recovery of misused funds or resources and/or working with national authorities to hold responsible parties to account.

Protection for you.

Your information will be managed in a way that maintains confidentiality. This means that if you choose to identify yourself, we will ensure that your identity as the person providing information is not revealed to any parties identified in your report, unless you give us permission. We will maintain your identity only within a small group in the Gavi Secretariat who may need this to investigate or follow through on the concerns you have raised. As noted, it may be helpful if we are able to contact you to obtain additional information, and therefore we encourage you to provide this information in your report.

If you prefer not to reveal your identity, you may report your concerns anonymously – which means that you can make the report without indicating your name. If you make an anonymous complaint, please consider providing a way to communicate with you, as described, or we may be unable to contact you for any additional information we may need to follow up on the matter.

Next steps

Please click the button to the right to report a concern to us.

Further information

The Gavi Whistleblower Policy describes the reporting procedures in further detail

Gavi's Transparency and Accountability Policy sets out our expectations regarding the proper use of resources.

Our policies on Conflict of Interest, Ethics and Procurement may provide useful background regarding our expectations of appropriate behaviour. Other polices and value statements are available concerning fairness, equity and protecting the world in which Gavi operates:

Child protection value statement; Statement on environmental sustainability; and Gender policy.

Further information on the independence of the Audit and Investigations function can be found in the Audit and Investigations Terms of Reference.