Our Commitment

Reporting misconduct by contacting the independent ethics line is an act of care and loyalty to fellow employees, customers, suppliers, shareholders, stakeholders and society. By logging this ethics line report in good faith, you are showing courage and are doing the right thing which reflects living the FirstRand promises. FirstRand is committed to protecting whistleblower identities.

Whistleblowing is an act of disclosing information where someone has done, is doing, or intends to do something wrong (even a suspicion may be recorded). FirstRand has made available an independent third-party called NAVEX to allow you to disclose this information, should you feel comfortable to do so.

FirstRand is committed to conducting its business in a fair and ethical manner. This commitment rests on the fundamental belief that business should be done honestly, fairly and within the framework of applicable laws.

Confidential Reporting

Your personal details such as your name and contact details will be known only to NAVEX, the FirstRand ethics office and the investigator(s) that will conduct the investigation.

Anonymous Reporting

You do not need to supply your name or any information that might reveal your identity. Nobody will ever know that you supplied the information. Unfortunately, this will mean that you cannot be contacted for more information if needed and you cannot be provided with the outcome. You would need to contact NAVEX and quote your reference number for feedback on the investigation.