ASI Complaints Mechanism

Aluminium Stewardship Initiative (ASI) aims to ensure the fair, timely and objective resolution of complaints relating to ASI’s standards setting processes, certification program, member and auditor conduct and ASI policies and procedures. It serves as an important part of the overall ASI governance model, allowing stakeholders to raise issues of concern and have these investigated and addressed as appropriate. The complaints procedure does not replace or limit access to judicial remedies.

Who can make a complaint?

  • ASI Members and their employees
  • ASI Auditors
  • Other stakeholders, including communities NGOs, workers and Indigenous Peoples
  • Whistleblowers

You can use this website, hosted by a third party hotline provider, EthicsPoint, to submit a complaint or raise an issue to ASI. You are encouraged to submit complaints, concerns or inquiries relating to topics noted in our Complaints Mechanism so that we can respond and improve.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

Select the "Make a Report" link at the top of this web page.

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.