ASI Complaints Mechanism

Aluminium Stewardship Initiative (ASI) aims to ensure the fair, timely and objective resolution of complaints relating to ASI’s standards setting processes, Certification program, Auditor conduct, Registered Specialist conduct, Member conduct and ASI policies and procedures. It serves as an important part of the overall ASI governance model, allowing stakeholders to raise issues of concern and have these responded to, investigated and addressed as appropriate. The complaints procedure does not replace or limit access to judicial remedies.

Who can make a complaint?

• Rights-holders and stakeholders, including Indigenous Peoples, affected communities, workers and NGOs
• ASI Members and their employees
• ASI Auditors
• Any organization or individual

You can use this website, hosted by a third party hotline provider, EthicsPoint, to submit a complaint or raise an issue to ASI. You are encouraged to submit complaints, concerns or inquiries relating to topics noted in our Complaints Mechanism so that we can respond and improve. Whistleblowers wanting to raise an issue under the ASI Whistleblower Policy are encouraged to also use EthicsPoint to file their report.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.