Our Commitment

At Santander Speaking up is one of our key behaviours.

Thank you for taking the time to raise your concern. We understand it takes courage and bravery to speak up when you see something that isn’t right.

Santander treat all Whistleblowing concerns seriously and do not tolerate victimisation of whistleblowers.

How to raise a concern?

You can raise a concern via this web page or via phone by calling 0800 069 8792.

This can be done on a named or anonymous basis. Once you make a report, the Whistleblowing team in Santander will risk assess, triage and where appropriate allocate for further investigation.

For further information on what concerns should be raised via the whistleblowing process, we encourage you to review the Whistleblowing or Speaking up channel guidance via the Santander Intranet site.

What information will help when raising a concern?

• Who is involved? Names, job tiles, work locations
• What is happening, or has happened?
• How often has it happened?
• When did it happen or is it still ongoing?
• What evidence (if any) do you have?

You must not raise concerns based purely on gossip or speculation or knowingly make false or malicious allegations.

What happens once I've submitted my concern?

You will be given a unique code called a ‘report key’ Write this down along with your password and keep them safe, you will need these to check your report for progress updates or additional information requests.