Network Rail Speak Out

Welcome to Speak Out. Speak Out is a confidential reporting service operated by NAVEX, an independent company, on behalf of Network Rail.

This is not an emergency service – if you are reporting an emergency, please dial 999.

If your concern is about a train service, please contact the relevant train operator.

PLEASE NOTE: messages left via this service are not monitored outside of normal working hours. If your concern requires more urgent attention, please dial 0808 143 0100, selecting the option of talking to the Speak Out call handler service which is available 24/7.

How to raise a concern

To create a new report, select ‘Raise a concern’ below and complete the online form. You can remain anonymous if you wish but leaving your name and contact details will make it easier for us to investigate your concern. All details are treated in the strictest confidence.

Raise a concern Click here to report a concern related to a Code of Business Ethics violation

What happens next?

All concerns raised will be reviewed and investigated appropriately by HR, Safety, local management, or our Fraud Investigation team and will be treated confidentially. This means that we’ll only share information with others on a ‘need to know’ basis to help progress the investigation. Where there’s evidence to suggest a criminal offence has been committed, the police or relevant law enforcement agency will be informed.

Don’t forget to use your unique case number and password to log in and check whether we’ve left any messages on your account or contacted you for further information. You should do this within 10 working days although we may come back at any time.

Investigations take time. There might not be any immediate visible action and it’s not always possible to provide outcomes or detailed feedback to reporters, but all concerns raised to us will be reviewed and taken seriously.

Network Rail does not tolerate any form of victimisation against those who raise genuine concerns or review and assess reports of wrongdoing. So, if you’re facing any form of reprisal as a result of doing so, you must make this known to the ethics team immediately (

Thank you for using Speak Out.