Our Commitment

Dr. Sulaiman Al Habib Medical Service Group Company and its affiliates is an organization with strong values of responsibility and integrity. We are committed not only to providing our clients with high quality and caring services, but also to providing those services pursuant to the highest ethical, business and legal standards. Our compliance efforts are designed to perpetuate a culture that promotes prevention, detection and resolution of instances of conduct that do not conform to all laws and regulations.

We are further committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

The Compliance Hotline is one way for people to report behavior that does not meet our expectations of ethical conduct. It extends to cover the actions of our employees and also those who work on our behalf such as contractors and other third parties. The Compliance Hotline is not for the reporting and resolution of HR issues, which should be resolved by following the HR Policies in place.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use the Compliance Helpline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Code of Conduct, as well as asking for guidance related to policies and procedure and providing positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.