Our Commitment

For HI personnel and members

HI is an organization with strong values of responsibility and integrity. Our Policies and Code of Conduct contains general guidelines for conducting activities with the highest standards of ethics.

HI is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place a report at the top management level, in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Policies and Code of Conduct, as well as asking for guidance related to policies and procedure and providing positive suggestions.

The information you provide will be sent to us by EthicsPoint on a totally confidential basis. You have our guarantee that your comments will be heard.

For partners and suppliers

We want you to feel comfortable in approaching the HI manager or representative responsible for the contract between you and HI, in instances where you believe violations of policies or professional standards have occurred. Anyway, in case of difficulty you are encouraged to use this system, on a totally confidential basis.

For beneficiaries of our activities

Complaints about our presence and activities in countries of intervention should first and foremost be addressed locally, to HI representative, managers and focal points (in charge of protection, for example). Do not hesitate to call on them, in complete confidentiality. This is the fastest way to get an answer to your expectations. However, if you have difficulty communicating your complaints locally, feel free to use the EthicsPoint system.

See the EthicsPoint FAQs for more information.