NIO is an organization with strong values of responsibility and integrity. Our Code of Conduct contains general guidelines for conducting business with the highest standards of ethics.

NIO is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Code of Conduct, as well as asking for guidance related to policies and procedure and providing positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

You may use any one of the following four methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • Dial toll-free, within China, United States, Germany and UK:
    China (GIS): 400-999-4530; or 400-661-2080 (NIO dedicated line)
    United States: 855-229-9304; or 844-668-0635 (NIO dedicated line)
    Germany (ITFS): 0800-180-0042; or Step 1: Dial 0800-225-5288, Step 2: Dial 844-668-0635 (NIO dedicated line)
    UK (ITFS): 0808-234-7287; or 0808-234-6075 (NIO dedicated line)
  • Write an email to mailbox compliance@nio.com.
  • OR
  • Open-Door Discussion: You are encouraged to directly contact the company’s Legal Department, Compliance Department or Human Resources Department for any ethical or compliance concern.

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.