Frequently Asked Questions

What is Speak Out?
Speak Out is a confidential channel through which you can ask questions and raise concerns about ethics, compliance or a breach of regulation, an illegal act or a dangerous activity that you have become aware of through your work.
Who runs Speak Out?
Speak Out is administered by an independent company (NAVEX Global), is available 24 hours a day, seven days a week, and can accommodate calls in different languages. You can contact Speak Out anonymously from anywhere in the Group.
Who else can I speak to?
Prudential encourages speaking up to the channel with which you are most comfortable, such as your line manager, another member of management or a relevant supporting function such as legal or HR.
What happens after I contact Speak Out?
Once you submit a question or concern via phone or web, you will receive a report key and password which can be used to follow up on your submission. The report is hosted on a secure server with restricted access. A notification is sent to Group Security for review and to determine further action.
What is Prudential's stance on retaliation?
Prudential does Not tolerate any form of discrimination, harassment, victimization or retaliation. We consider acts of retaliation to be misconduct. Our commitment to such is stated in our Speak Out (Confidential Helpline) Policy and within the Group Code of Business Conduct. Every report of retaliation is thoroughly investigated.
Are the concerns raised on Speak Out secure and confidential?
Prudential uses NAVEX Global's solutions to support the administration of Speak Out. This solution is hosted on NAVEX Global's secure servers and is not part of Prudential’s website or Intranet. Any report you make will be kept confidential to the fullest extent possible consistent with the law and good business practices.

Our Commitment

What we value at Prudential Group is a culture of openness, honesty and accountability. We set ourselves the highest possible standards of professional and ethical conduct. Our Group Code of Business Conduct offers guidance and translates our ethical expectations into consistent actions.

To deliver real value to our stakeholders, it is essential that we consistently demonstrate our integrity. We should challenge ourselves and each other to always do the right thing and to raise concerns when we see unethical conduct displayed.

Prudential Group encourages you to Speak Out if you have concerns about behaviour and conduct that you believe is not in keeping with our Values and business ethics. Speaking Out will always be treated in confidence: you will be protected and the concerns you raise will be taken seriously by the Group.

We want you to feel comfortable in approaching your supervisor or management in instances where you have concerns about behaviour or conduct, or where you believe policy violations have occurred. In situations where you prefer not to, you are encouraged to raise a concern in confidence through the Speak Out hotline, hosted by a third party hotline provider: NAVEX Global (EthicsPoint is the name of their website). See the Speak Out FAQs for more information.

To Raise a Concern

After you raise your concern, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 2-3 business days, use your report key and password to check your report for feedback or questions.