Integrity Hotline

"High ethical standards are the basis for our business around the world. The Code of Conduct applies to all of us, across geographies and in every situation."

Sigve Brekke, President and CEO, Telenor Group

For all companies that are part of the Telenor Group, including:

Report a concern Follow-up your case Ask for advice Resources

About the hotline

The Integrity Hotline is a confidential channel to ask questions and raise concerns about possible breaches of Telenor’s Code of Conduct, including relevant laws, regulations and Governing Documents. The service is accessible via web and is available 24 hours a day, seven days a week. It can accommodate reports in the local languages of all Telenor’s markets. Any query or report you make will be treated confidentially and respectfully. We encourage employees, suppliers and other stakeholders to speak up through the hotline.

For any customer concerns, please contact your local customer service.

Who else can I speak to?

Telenor Group encourages you to speak up via the channel or the person you are most comfortable with. In addition to using the hotline to report or to seek advice, you can speak to your line manager, the Compliance function within your company/Business Unit, Telenor Group Investigation or Telenor Group Compliance.

Can I choose to report anonymously?

Yes, you can. If you choose to report anonymously, no personal data will be recorded about you. However, if you provide your personal data, it might help the process to clarify or investigate your concern.

Who administers the Integrity Hotline?

The Integrity Hotline is operated by NAVEX Global, an unaffiliated service provider located within the EU. The reason it is set up this way is to guarantee confidentiality and provide you with the option to file a report without stating your name. All reports are handled by Telenor Group Investigation and appropriate case handlers.

What happens after I contact the Integrity Hotline?

Once you submit a question or concern via web, you will receive a report key and password which can be used to follow up your case. Then, an electronic notification will be sent to the relevant members of Telenor Group Investigation. The team will then review the information and determine further action.

Why should I report what I know?

One of the Code Principles is that we "speak up." We ask our managers and the Compliance Function when we have questions about whether activities are ethical or compliant with our Code, and we always challenge and report activities that we believe may breach our Code or applicable law. Through reporting we enable Telenor to keep its promise to operate legally and ethically and we help the company to protect its good reputation. It is a responsibility that we share as Telenor employees.

Are reports to the Integrity Hotline secure and confidential?

Telenor Group uses NAVEX Global's case management application called EthicsPoint to support the administration of the hotline. EthicsPoint is hosted on NAVEX Global's secure servers and is not part of any web or intranet of any company in the Telenor Group. We do not track your IP address or any other data from your PC. Any report you submit will be kept confidential and only accessible to the Telenor Group Investigation team, Telenor Group Compliance, the local Compliance function and any assigned case handlers.

This is not an Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.