Make a Report

Note: Please do not enter customer information

After submitting your report, you will be assigned a unique code known as a “report key”.

Please note down the report key and password and keep them in a safe place. You may use your report key and password to check your report after seven business days for feedback.

At OCBC, we are committed to the highest level of integrity and value high ethical standards. I am very confident that everyone in the Group adheres to our corporate values and code of conduct. There may, however, be occasions when our colleagues succumb to temptation or behave inappropriately.

The Group’s Whistleblowing Programme helps promote a culture that encourages individuals to escalate any concerns or observation of fraud or misconduct. When sufficient information is provided, a thorough and unbiased investigation will be carried out by an independent party, Internal Audit. All parties will be treated fairly during the investigation and the Group will take appropriate actions based on the findings.

Both the web-page and hotline are managed by an external vendor, NAVEX Global that has experience in the Governance, Risk, and Compliance space. This company has been providing professional whistleblowing reporting services for several years and has more than 8,000 clients in over 200 countries. The company may do their independent communication on fact finding, and their reporting to the Bank will be governed by secure operating environment.

Whistleblowing policy at OCBC was established to maintain a work environment that is honest, ethical and fair for our customers, employees and shareholders. All reporting should be made in good faith and without malicious intent or for personal gains.

Samuel Tsien
Group Chief Executive Officer